WHERE DO I PARK?

Parking is outside on Kitchener Road, please note these parks are 30 min parking only, or over at Milford Mall.

DO THE DOCTORS DO HOUSE CALLS?

Our Doctors can do house calls when that is the best option. Please phone the practice and speak with the nurses to organise this. There is an additional charge for house calls.

WHERE DO I GO IF I NEED MEDICAL ASSISTANCE AFTER HOURS?

Our preferred After Hours provider is Shorecare in either Smales Farm or Northcross. Shorecare, Smales Farm is open 24 hours a day, 7 days per week. Shorecare Northcross is open 8am – 8pm, 7 days per week.

DO I HAVE TO SEE MY DOCTOR FOR A REPEAT PRESCRIPTION?

You will usually need to see the Doctor for a repeat prescription if you have not been seen within the last six months. The doctor has a medico-legal responsibility to ensure that prescribing is appropriate and that any necessary investigations/tests are current to help in the monitoring of the safety of your medications. Our practice policy is 24 hours’ notice for a prescription. Prescriptions can be faxed to your pharmacy of choice for an additional fee (only if you have no current outstanding charges with the practice). If you require an urgent script, on the same day, there will be an additional charge.

WHY IS THERE A CHARGE FOR REPEAT PRESCRIPTIONS?

A repeat prescription involves a Doctors review of the notes and work by receptionists and nurses.

HOW DO I FIND OUT WHAT MY TEST RESULTS ARE?

We will contact you if your results are abnormal. We do not routinely contact you with normal results, but you are welcome to ring speak with our nurses if you would like your results.

CAN I BRING OTHER PEOPLE WITH ME WHEN I SEE MY GP?

Yes, of course. We understand that you might feel more comfortable having someone with you.

HOW DO I BOOK AN APPOINTMENT IF I AM HEARING IMPAIRED?

If you are hearing impaired and are having difficulty making an appointment, register for our online booking on ConnectMed. Please let our reception staff know if you require any further assistance with your appointment, such as an interpreter in sign language.

HOW DO I ACCESS AN INTERPRETER FOR MY CONSULTATION?

If you require an interpreter for your consultation, you can email the practice at reception@krmc.co.nz, advising us the language you speak and requesting an interpreter for your appointment. Please note that we have a doctor that speaks Sinhalese and Bengali.

WILL I BE NOTIFIED WHEN IT’S TIME FOR MY REGULAR CHECKS?

Yes. Once you are enrolled with us our recall system will send reminders of any health screening requirements such as: cervical screening, mammograms, immunisations, diabetic checks etc.

HOW SECURE IS MY INFORMATION?

Kitchener Road Medical Centre collects, stores and uses information in accordance with the Privacy Act 1993 and the Health Information Privacy Code 1994. We use electronic records and all health care information is kept confidential to each individual patient. With your consent, we can send information to specialists or other health professionals if and when appropriate. Any family members seeking an individual’s health information will need to provide us with a signed third party consent or a health power of attorney document. All our employees are required to undergo Code of Rights and Health Information Privacy training and refresher training regularly. All Staff sign a Confidentiality Agreement. For more information on the Privacy Code and your rights go to http://www.privacy.org.nz/

HOW DO I LEAVE FEEDBACK OR MAKE A COMPLAINT?

We appreciate your comments and use feedback to support improvements. There are feedback back forms available at reception, or feedback/complaints can be emailed to admin@krmc.co.nz. You also have the right to take your complaint directly to an independent advocate at any stage. You can contact the Health and Disability Advocacy service on 0800112233.